Can't access my bills from the web portal

[Christian1980]

Hi,

I'm trying to download my latest bill in pdf format, but I can't get to where I can download my bill.

After logging in to https://accounts.o2.co.uk clicking my mobile phone number/contract underneath "Pay monthly" doesn't do anything. I tried in two different browsers and a private session.
Is the web portal broken?

Best regards,
Christian

[MI5]

@Christian1980 

If the guide doesn't help Guide: How do I get to the 'Download Bill' page? 

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Christian1980]

Hi @MI5 ,

Thanks, I know "how to". I'm doing this every month, but the usual way isn't working.
I was trying to get in touch with Support, but all the links just seemed to lead to articles trying to answer questions previously asked rather than an actual human being that can look into the technical issue I'm trying to report.
Is there an email address that Support can be reached under?

[MI5]

@Christian1980 

No email address, just the social media links given above.

Not advisable, but you may get live chat if you hang around the shop pages https://www.o2.co.uk/shop

[Christian1980]

Thanks @MI5, appreciate your comments!
Personally I'm a bit frustrated with O2 not providing any proper way of engaging with Support through "more traditional" channels.
I don't regard an providing Social Media only options as inclusive enough...
Well, here's me hoping that someone from O2 will read this and take this customer feedback into account as I might otherwise start looking for a new provider.