Solved: Calls blocked

Solyvista · ‎21-07-2023

I reached my spend cap, so I paid my bill. I still cannot make any calls. Please advise.

MI5 · ‎21-07-2023

You can call O2 to increase your spend cap Guide: Spend caps on O2

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

pgn · ‎21-07-2023

Nobody here can access your account - reach out to O2 via Social Media, link below this post has the details.

Links to O2 Social Media Team here

Enlli · ‎21-07-2023

If you reach your spend cap it will not reset until your refresh date whether you pay your bill early or not

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎21-07-2023

@Solyvista

You can call O2 to increase your spend cap Guide: Spend caps on O2

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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