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Call forwarding is not working from Morocco

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LiamDrDo
Level 1: Joiner
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on ‎21-06-2023 10:55

on ‎21-06-2023 10:55

I have set call forwarding from Morocco and people in the UK get a "dead" tone. This service should work internationally.  I took the phone off aeroplane mode to do this, then reapplied aeroplane mode. Everything I have read said it should work as it notifiedy carrier in the UK, but it's not working and I'm loosing valuable business as cannot divert the calls to a colleague. Can anyone help? Thanks, Liam

 

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MI5
Level 94: Supreme
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on ‎21-06-2023 11:12

on ‎21-06-2023 11:12

@LiamDrDo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152427 Posts
  • 651 Topics
  • 29095 Solutions
Registered:

on ‎21-06-2023 11:12

on ‎21-06-2023 11:12

@LiamDrDo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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