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Billing

VF1
Level 1: Joiner
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on ‎13-12-2023 10:34

on ‎13-12-2023 10:34

I have been trying to access my latest bill since I received an email notification about in on 23rd November.

Every time I try to access it I am told I cannot access this page right now. It also refuses to let me access billing history.

This has been going on for 3 weeks now and needs rectifying.

It is also unacceptably poor customer service that when I rang to try to speak to somebody about this I was told I would be in a 45 minute queue.

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MI5
Level 94: Supreme
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on ‎13-12-2023 11:03

on ‎13-12-2023 11:03

@VF1 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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‎13-12-2023 11:03 - edited ‎13-12-2023 11:04

‎13-12-2023 11:03 - edited ‎13-12-2023 11:04

We are just customers here with no access to accounts

Have you tried going via

https://accounts.o2.co.uk/signin?

The App is rather flakey

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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