Apple Watch setup and Ref code 14

[Justin23]

Like many other O2 customers, I am having the same problem linking a new Apple Watch to my O2 account after buying my AW airtime plan. The error code 14 appears whenever I try to set up mobile data in the Watch app. I would be very grateful for help from Tech Support to resolve this, please. Many thanks. Justin

[O2Sarah-]

Thanks for the tag @pgn 

@GregUK I will send you a private message to check your account 

[pgn]

O2Sarah- wrote:

Thanks for the tag @pgn 

@GregUK I will send you a private message to check your account 

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Thank you, O2Sarah-, and good luck @GregUK!