I got Apple Watch Series 6 with Cellular second hand. It paired to my iPhone X and when I went to my watch and went to set up my data plan it got set up but the dummy number that was issued for my watch was connected to the old owner o2 account. Basically the watch was working with cellular but when my phone rang the watch was not ringing and when I tried to call someone from the watch a different number was calling. So I called o2 and explained that my watch’s number is not paired or connected to my mobile number. They said that this has happened because the old owner has not unpaired the watch properly and they need to unpair it properly. I contacted the old owner and he saw that the watch was still showing on his Apple ID so he unpaired it. After that I was advised by o2 to unpair the watch from my phone and reset it and then pair it again which I did. Now when I try to set up my cellular data plan an error comes up with reference code 14. I read here that people with the same error code just needed someone to reset the esim but when I called o2 they said there is no esim for my watch and for some reason no one knows how to help me set up my airtime data plan for my watch. I’m being advised to go to o2 store which I also did and no one was able to help me. When I call no one is able to help me and I do not know what to do so I am open to suggestions. O2 do not have staff that has knowledge of their technical issues which is very distant frustrating.
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