Apple Watch error 14

[HollyB32]

Just like everyone else I can’t get the plan to connect! Can someone help please? 

[Cleoriff]

@HollyB32 

I'll tag one of our advisors. @O2Ryan is on now. Hopefully he'll be along soon to take some details from you via Private Message.

[O2Ryan]

thanks for the tag, ill send a private message over now.

[Sophierose95]

Hey Ryan I’m also having the same issue please could you help??? 

[pgn]

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@Sophierose95 wrote:

Hey Ryan I’m also having the same issue please could you help??? 

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Hi @Sophierose95 - O2Ryan is not in today, but @O2Sarah- is, and may be able to help, watch out for a message after 8am. Good luck!

[Martyn1974]

why do private message when there are so many people with same issue , surely it would be helpful to share the solution ?

[pgn]

Private Message is used to pass information related to your O2 account to the Advisor so that O2 Advisor can check into your issue.

There seem to be a number of possible failure modes that, despite asking, we have not had any luck getting a troubleshooting doc suitable for putting up as a Guide here on the Community, @Martyn1974.