Apple Watch - data plan not in use issue

[BeloBe]

 

 

Hi,

I got my Apple Watch series 8 just under a month ago. Since then I keep having issues with the data plan. Initially, it wouldn’t connect to the internet and I couldn’t set the cellular up. I got help through here.

The data plan worked for around a week or so. But yesterday it stopped working and on the Apple Watch app it say that my o2 plan is ‘not in use’ I’m getting really annoyed over this and they obv make me pay for the monthly privilege of not being able to use the data and for all the frustration and time wasted. Anyone can help please?

[BeloBe]

what i've gathered is that you can't solve it alone. they need to reset your eSIM. it was @O2Georgina and @O2Emma that helped me with this. 

[gmarkj]

Two more struggling with Apple watch issues @O2Sarah- 

Can you please contact @Faymondo and @AJ3005 please?

[O2Sarah-]

Thank you again @gmarkj 

@Faymondo ad @AJ3005  I will send you both a private message so we can see what is happening. 

[O2Emma]

Hi @BeloBe I will send you a private message you to look into this for you. 

[LauraD90]

I’m having same issue as original post, says my plan is not in use. Watch is saying no sim, can someone help please. 

[gmarkj]

Can you see if you can help @LauraD90 please @O2Ryan ?

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Spaddywaddy]

This has been going on since December for me. Got my Apple Watch Ultra data worked, then intermittently, then stopped after a week. Called support and they said a technician would call, never did. I then removed the data plan (sync-1) and added another (sync-2). This worked, but Apple Music would drop out of connection, even if I was in a strong signal area, constantly dropping out. 

I then discovered I was being charged two data plan on my next bill. So I contacted support on the 31st of Jan. 

Hi There, my Watch data plan no longer shows. When viewing in the app it say "inactive". The toggle option on the watch is just a blank screen. This is what happened last time, this why I removed the plan and set up another. I guess because the second plan was removed by yourself, I guess the first plan still has issues. Can you reset as I need this data plan for work? It’s been going on for a long while now. I did send a message the other day, but had no response.

All the long years I have been with o2, I have always stayed loyal because they offered pretty good customer service. Not long to wait on the phone, live chat was always there. Now, none of these good points are relevant, long waits and live chat say sorry don’t bother we are very busy. I’m really considering moving when my contract expires. Most disappointing 

My issue is still not resolved and I’m being charged for a service I can’t use. 

[jessellison12]

Hi can you help me with this issue please? 

[gmarkj]

If you have an error message while trying to set up an Apple watch, then @O2Sarah- is probably your best bet @jessellison12 .

If you have another problem, please confirm what it is so we can offer further guidance...