Apple Watch: O2 account not eligible for mobile data

[Hayden95]

Hi, I recently bought an Apple Watch from o2. I have gone to set up the mobile data and got this message: 

Your O2 account is not eligible to enable mobile service on your Apple Watch. Contact O2 for more information.

I’ve been on the phone for hours and been into a branch, but no one can help. Could someone on here? Possibly the o2Emma person who has helped others with this issue? 

many thanks,

hayden 

[gmarkj]

You have a monthly contract with o2 already @Hayden95 - either a phone and sim or sim only?

If not it won't work as you need to pair it with something.

You also need to have the iData bolt on applied to your account, which customer services has to do.

As you have tried to standard customer services route, I'll mention @O2Trevski (and @O2Georgina who is in later) to see if they can help.

[Hayden95]

Hi, Thanks for the reply. I’ve got a monthly phone contact with O2 for 60gb and unlimited the rest, and im paying £5 a month for the phone. I was sent an eSIM but this didn’t change anything.

thanks 

[O2Trevski]

the £5.00 data plan is nit set up yet ive raised a case with our engineers ref number Q000003315620 please allow 5 working days for an update regards Trevski

[Hayden95]

Hi,

no one has gotten back to me on this. My watch still does not work. Can you help? 

[Cleoriff]

@Hayden95 

I'll ask @O2Sarah- to check this out for you.

[Hayden95]

Thanks. Look forward to hearing back.

hayden

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Hayden95 I will send you a private message to check your account

[Cleoriff]

Thanks again @O2Sarah- 😉

[Hayden95]

This has still not been resolved any it has been about 6 weeks. The service from o2 has been appalling. I am paying off the phone and watch and leaving O2. Will be encouraging everyone I meet to not go with o2.