Apple Watch Not connecting

[Lhc444]

My Apple Watch Ultra is linked to my IPhone on O2 account but shows as No Connection on gather watch under mobile settings - There is a green tick against O2 Plan - I’ve tried 8 Customer service Agents in attempt to resolve and Esim has been rest a few times without success - Anyone any idea how to fix?

[O2Emma]

Hi @Idm55 Some apple watch issues can be fixed I will send you a private message to look into for you.

[Jyotida]

I’m in exactly same situation, had customer service send a new esim but that’s doing exactly the same stuck in activation . 

[Jyotida]

I can’t believe people are saying they have had this issue for several months !!! Is this what I’m looking forward to ? The only reason I got this was to limit my phone and use the Watch primary.  

[pgn]

---

@Jyotida wrote:

I can’t believe people are saying they have had this issue for several months !!! Is this what I’m looking forward to ? The only reason I got this was to limit my phone and use the Watch primary.  

---

This has been a long and arduous run of iWatch issues - compounded by a recent update OTA from Apple that triggered and broke a few other bits of the setup. 🤷

[Robi]

Im also having a problem with no connection on my apple watch @O2Emma, could you help or pass this to somebody that could

[pgn]

---

@Robi wrote:

Im also having a problem with no connection on my apple watch @O2Emma, could you help or pass this to somebody that could

---

The Forum O2 Advisor service previously offered here on the forum was withdrawn back in July - you will have to contact O2 directly via 202, or via an O2 Shop (make sure to bring photo id with you to the shop!), @Robi - good luck!

[Eastupper]

I have the exact same issue. If I power the watch on/off then it connects for a while but then goes back to "no connection"... 😞

I wonder if you can hep me too?

[Oxonian]

@Eastupper 

Please see the guidance from @pgn immediately above your post - you too will need to contact O2 directly via 202 or visit an O2 retail store with photo ID :-

Store locator | O2 UK | Find Your Nearest O2 Store

[TH375]

i have the same issue - recently upgraded my iphone (with change to data plan) but apple watch connection has dropped 

[Cleoriff]

@TH375 

I'm afraid it's a call to O2 on 202, or a trip to your nearest O2 store (with ID) 

See info above.