Activate my replacement sim

[Confusion]

I'm a virgin media customer. I lost my phone so got o2 to send me a replacement sim with my virgin mobile deal on it. I just can't figure out how to activate it 

[jonsie · Accepted solution]

O2 need to remove the restrictions on your account now

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202