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Account messed up

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Lee_A123
Level 1: Joiner
  • 1 Posts
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Registered:

‎19-07-2023 11:48

‎19-07-2023 11:48

Hi,

 

I recently moved over from virgin media to 02. My phone number seems to have been associated too 2 of my email addresses though and now I can't log in with one email and the other I can log in to, but it doesn't show any of my account information and when I try and associated the phone with that email address/user it says it can't as its linked to another account.

 

Used chat, they can't fix it. Call the 202 number, they are just sending me round in circles. Getting pretty annoyed with it now. Does anyone know how this can be solved?

 

Thanks

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MI5
Level 94: Supreme
  • 150710 Posts
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‎19-07-2023 11:55

‎19-07-2023 11:55

@Lee_A123 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150710 Posts
  • 645 Topics
  • 28690 Solutions
Registered:

‎19-07-2023 11:55

‎19-07-2023 11:55

@Lee_A123 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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