Account Frozen

[Richard9530]

So I defaulted on my account and my account has been frozen, I can no longer call o2 to pay my bill and also can no longer log in to my o2 account due to the fact they need to send a code to my phone (which is blocked) to access it. I truly have no way of phoning o2 so I need to know another way of getting into my account to pay my outstanding bill. 

Please any help would be appreciated 

[MI5]

Hey @Richard9530 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Bambino · Accepted solution]

@Richard9530 Instructions on how to use Skype to call O2 customer service on 0800 numbers for free can be found here: Guide: Coronavirus Community Help and Support 

The Payment Management Team number is 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am