4G Dongle Issue

[JoeLeonard]

I have been using my dongle perfectly for about 2 months.

It has not suddenly stopped working.

I plug it into laptop, the green light comes on and then the cyan light, so i know that it is connected to network but nothing appears on the laptop and I dont know how to activate it again?

I know that I have plenty of data, i have checked, I have also checked the sim is in properly.

And nothing.

Before, I inserted the dongle, couple of seconds later the internet pops up to show that it is connected.

Now, I plug it in and nothing happens.

As far as I know I have changed nothing. Any help to get this working again would be greatly appreciated.

[Anonymous]

Hi, it could be the signal strength. If so, try connecting the dongle to a 10 - 15cm USB extension lead and it will work just like an aerial, improving the signal and the speed. Make sure you sit your laptop near a window too.

If that fails to work, try a Network Connection Test. That sometimes gets it going again.

Hope this helps 😀

[MI5]

@JoeLeonard 

What tariff is the sim on that you are using?

O2 only allow data only sims in dongles.