3G only

[Shanice1]

For a few months now all I am able to receive is 3G network which is absolutely diabolical. I am paying a very expensive contract I should not be receiving only 3G. I put up with it for long enough now I have absolutely had enough! I want the issue sorted and explained. It does not matter where I go I very rarely receive 4G people that are on other networks have no issues at all yet I’m only receiving 3G. It is disgusting for what I’m paying & I am not happy at all. 

[MI5]

@Shanice1 

Have you checked that you have enabled 4g in the network settings on your phone?

[Shanice1]

Yeah it’s all enabled I was receiving 4G with no issue, it’s so frustrating.

[MI5 · Accepted solution]

@Shanice1 

If it's everywhere, it may be an account setup issue.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.