02 cut my network off when talking to me over the phone to 02 about giving me my new number

[Sharp]

02 phoned me to give me my new number and mid conversation I was cut off before she had given it to me as I said let me grab a piece of paper first to write it down then suddenly when I said I was ready my phone call was cutt off and I lost my network and access to 4g data. So I was unable to complete the conversation and set a number or call them back. Can someone help me reinstate my phone network until I'm ready to transfer to new in my own time as I was told I had 28 days to change over. 

[madasaf1sh · Accepted solution]

@Sharp 

As soon as you had requested a new number then they will have processed it, you dont get to choose a time in the future to move to it.

This is a customer to customer forum, with no o2 support available on here so 

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