why arent O2 turning on VoLTE when i ask them to?

[mark2410]

so, i contact them, they tell me oh its a bolt on (why??) i can add that to your account no problem.  They say its done and i should wait up to 24 hours.   I wait, it doesnt happen.  I contact them, they say, oh, I'll get that added to your account right away, and to wait upto 24 hours.  I wait, nothing.

What the F?  what is the problem?  and yes im in an area with perfect coverage withvolte coverage too, and yes the phone is capable of it too.

why can i add the bolt on from my O2 directly anyway?

[MI5]

@mark2410 

You used to be able to add it in your MyO2 but I'm pretty sure it changed when they enabled it on all accounts by fefault, so I'm surprised it's not active on your account.

What phone have you got, is it up to date with latest software, is it a phone on a UK region ROM and have you also checked the call settings in the phone app as well as the network settings ?

[BOSSGOGG]

How do you know you don't have it?

As above, is everything compatible?

[mark2410 · Accepted solution]

Well, my 5th attempt at contacting them about it got a competant person and a result, it turnes out the problem was that the "spend cap" was set at 0 so it wouldnt allow the free volte Bolt On to be added to the account, so the spend cap kept bouncing the request to add it.

so, they had to change the spend cap, add the Bolt On, then set it back.  I add this here incase anyone has the same problem in the future.

[MI5]

Makes no sense but thanks for the update.