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upgrading

Anonymous
Not applicable

on ‎02-03-2017 21:33

on ‎02-03-2017 21:33

hi everyone im trying to upgrade my phone and it wont let me through the app and im also on a sim only deal and can i still get a new device whilst on a sim only
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MI5
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on ‎02-03-2017 21:36

on ‎02-03-2017 21:36

You can upgrade to a device plan after 3 months (with on time payments) but you must call customer service on 202 as they have to override the automated upgrade system, which doesn't allow it until 11 months have passed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-03-2017 22:42

on ‎02-03-2017 22:42

@MI5 wrote:
You can upgrade to a device plan after 3 months (with on time payments) but you must call customer service on 202 as they have to override the automated upgrade system, which doesn't allow it until 11 months have passed.

I learn something new every day.....Smiley Very Happy

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