trying to pay outstanding bill after account closed

[realexasperated]

I transferred to another provider - they said they'd deal with all outstanding bills, but they haven't.  You're now threatening me with a debt collection agency, so I'm trying to pay the outstanding amount (even though it should already have been paid).  the email says log in to my account but the account is closed and I can't find a payment option - how do i pay?

[gmarkj · Accepted solution]

You can call the payment management team on 0800 902 0217 @realexasperated 

Or try messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

[Enlli]

This is a community of customers like yourself so we can't access accounts 

You need payment management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm