This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

transfer of my own number isn't working correctly.

Suzi1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-06-2020 10:49

on ‎25-06-2020 10:49

I changed to O2 recently and transfered my old number. The number is working but my texts are showing as the temporary number I was given and no-one knows who they are from. I can't speak to anyone about this and there's no help on the website that I can find. Please advise

Message 1 of 3
556 Views
0 Kudos
2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 12901 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

on ‎25-06-2020 10:56

on ‎25-06-2020 10:56

It takes a couple of days for the number change to settle down.
Keep turning your phone off and on again.
If you have an iphone, you also need to change your number in settings>my phone>my number (or something similar) and then reboot.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
552 Views
0 Kudos

MI5
Level 94: Supreme
In response to gmarkj
  • 151956 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎25-06-2020 10:59

on ‎25-06-2020 10:59

@Suzi1 

Settings >Phone >My number and change it to your correct number.

Save the changes then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
546 Views
0 Kudos
Top Kudoed Authors
View All
Top