Transfer of Ownership not working

[Csimmons98]

Last month I bought a new phone in my name and have tried 3 times since to transfer my old number to my new phone (old number was in my dad’s name). Every time I speak to O2 they tell me there is an error (apparently a PAC code was requested to port my number but I did not request this) and I keep being told different things by different people, and none have resolved my issue. I am paying for 2 phones now and all I want to know is can I transfer my number to my new phone or will I have to use my new number now?

[MI5]

@Csimmons98 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Enlli]

First off, if it was a migration O2 to O2 then a PAC is not required. It was probably raised by some clueless Customer Service Agent as they thought that is what they had to do.

Secondly, to do a migration your father would have to give permission for the number to be moved.

Best contacting the UK based Social Media team who are more clued up

Links in this guide 

Guide: How to find help & contact O2 

[Csimmons98]

Thanks for the advice, I have been into an O2 shop and called them twice with my dad with no luck - just keep getting told different things that don’t solve my issue. I will contact social media team who can hopefully help. 

[gmarkj]

If you don't get any luck, then you could try the more difficult route of porting your number out and back in again @Csimmons98 

Get any PAYG sim from another network.

Get your PAC from o2 and give it to the new network.

After the number has moved, and everything is working, get your PAC from the new network.

Give the 2nd PAC to o2 and get the number on the new o2 contract.

[Csimmons98]

It has been over 30 days since the initial issue where I was told a PAC code had been requested so I thought it would have expired by now but still having issues. I will try this as a last resort thank you