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DK22 · ‎30-09-2022

hi im new to o2 since 23rd i took out switch up i am yet to pay first bill am i able to switch up now as unhappy with phone i chose or do you need to pay first bill first

MI5 · ‎30-09-2022

@DK22

So does using switch up.

You can just ask O2 to migrate your number on to the next contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎30-09-2022

@DK22

You can just return it under the change of mind policy https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DK22 · ‎30-09-2022

i wanted to keep number i have been given doing it that way would be starting a new contract again

MI5 · ‎30-09-2022

@DK22

So does using switch up.

You can just ask O2 to migrate your number on to the next contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎30-09-2022

A new contract may require a fresh credit check and as you have just gone through one their are potential problems.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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