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Carlossparky
Level 1: Joiner
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on ‎29-10-2020 21:46

on ‎29-10-2020 21:46

Hello i have a new phone coming tommorow with new 5g sim.Will i have to activate new sim or do i just insert new sim and it will work

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madasaf1sh
Level 78: King of Kings
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on ‎29-10-2020 21:50

on ‎29-10-2020 21:50

@Carlossparky

If this is a new handset and new contract you will be good to go.

If its an upgrade then you will need to do a simswap, and full instructions are on the simcard wallet, the simswap can take up to 24hrs to complete, but is usually minutes.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12508 Posts
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  • 3283 Solutions
Registered:

on ‎29-10-2020 21:50

on ‎29-10-2020 21:50

@Carlossparky

If this is a new handset and new contract you will be good to go.

If its an upgrade then you will need to do a simswap, and full instructions are on the simcard wallet, the simswap can take up to 24hrs to complete, but is usually minutes.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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