Solved: sim card

Carlossparky · ‎29-10-2020

Hello i have a new phone coming tommorow with new 5g sim.Will i have to activate new sim or do i just insert new sim and it will work

madasaf1sh · ‎29-10-2020

@Carlossparky

If this is a new handset and new contract you will be good to go.

If its an upgrade then you will need to do a simswap, and full instructions are on the simcard wallet, the simswap can take up to 24hrs to complete, but is usually minutes.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎29-10-2020

@Carlossparky

If this is a new handset and new contract you will be good to go.

If its an upgrade then you will need to do a simswap, and full instructions are on the simcard wallet, the simswap can take up to 24hrs to complete, but is usually minutes.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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