sik n tired now...beyond a joke!!

[Anonymous]

i am about to blow a fuse  a very short fuse... not only is my fone knackered has been for around 5 mnths now, sik of taking it back in to o2 shop and after a couple of weeks caboom its broke agian with exact same faults...using all my data by updating when sdet to on when wifi connected but that changes and ends up when my data is connected, uses all that..then decides to buy boltons of data...uses that ..runs really sluggish and times out all time evn when i have the data..buys things off the net that i haven`t a clue.. won`t charge..freezes.. won`t turn on..overheats.. teks forever to charge.. it`s got to poiunt now where it will not turn on for anything and hasn`t for 3 weeks r so finally getting to send it back to o2 where it will be looked at to see if repairable but if you ask me knackers yard has too much trouble too many times for same faults besides that i`ve found out that the xperia p is now diuscontinued.. o2 bcustomer services telling me to refresh if my phone is faulty then i get a new one,,, hows about noooooooooo my phone is insured and will be untilk my contract runs out so get insurance papers out ya tite tw**S ...What i mhave come looking for in o2 is an explanation has to why my phoine and partners phone have been restricted when I HAVE PAID MY BILLS.. i havn`t had no outgoing service since around the 1st/2nd september because i owed a tenner onb my previous but really i didn`t cos it was charges i incurred when phone was on one.. u credited it to my acc but took it off this mnths bill leaving tenner outstanding from last mnth so put me on incoming calls etc..i paid the amount  i owe like a week ago (mite be over now) it wasn`t due to be paid til yesterday.. now my acc is totally shut down,, can`t even get o2 network or any other nertwork on my phone and neither can partner.. it`s out of order all this terribley terrible , i can remember when o2 was the best i highly rated you but lately pfffffttt i wouldn`t waste my breath..

   next stop goes beyond complaints

     😕

[jonsie]

Wow, I'm breathless just reading through this.

Obviously if the phone is faulty it should be under a 2 year manufacturer's warranty. I would deal directly with Sony to get the phone repaired.

In respect of your account you will need to speak to customer service to get this sorted. If there has been errors on the account O2 will normally reimburse you but if it's due to late payments then your account won't be reconnected until payment has been cleared.

[Anonymous]

payment cleared as soon as did it as i was in chat with customer services at the time , she waited to verify it.. there was no late payments on account not really as it was o2 that took the tenner off the next mnths bill not the current mnth so thats infact their misatake not mine. The xperia p is now discontinued so i don`t even know why i have had to send it in to be mended or tried to be mended... the fone is obviously faulty big time (probably this is why discontinued due to faults galore on them ) i don`t know 

[Anonymous]

If a fault is confirmed by o2 on the handset and they fail to repair it after the 3rd attempt you can request a replacement.

[perksie · Accepted solution]

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@Anonymous wrote:

   next stop goes beyond complaints

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There is nowhere else to go until you have made a formal complaint, if you're not satisfied with the outcome you can use the Ombudsman to adjudicate.

It's a bit worrying that you said the phone was making purchases on the internet, that would only happen if you had some malware on board.

It isn't good enough to say that charges were made because the "phone was on one", phones don't do this without a cause and you need to keep your account up to date.

It's going to be difficult to get help if your account is in arrears, if the charges were caused by O2 they would be refunded, but you cannot stop payments for the reasons you have given here.

Generally your post is so confusing that we can't make a judgement here, so you need to sit down quietly and list the problems that you are having carefully and then raise a complaint.