refound

[Becca46]

Hi

I have just found out that i have been paying £73 a month and my contract expired ( therefor phone paid for ) in June.  I assumed that my payments would of gone down when i had paid for the phone but it did not.

I have now changed to a sim only plan at £14.99.  I feel let down by O2 for chargeing me all that money when I didnt need too.

As a long standing custermer of o2 i request a refound for moneys lost. 

[Bambino]

@Becca46 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management Team) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.

[Enlli]

Depends whether you were on a standard plan or a refresh plan

[Becca46]

opps i realised i posted this in a wrong chat - can not seem to find a link on my o2 to message them 

[MI5]

@Becca46 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.