reference code 04

[Alipali]

I have recently smashed my watch, thankfully covered by Apple care who have sent me a new watch out. However, I am trying to enable mobile data on it ( bascially transfering the data plan form my old watch).

Here is the problem when updating the wtach via the iphone I get opps something went wrong from O2 please contact us quoting reference code 4 or "sorry the network connection was reset" - I'm on a 350Mbps pipe here so I think the last error message is spurious. 

So I have tried access to resolve my problem by using my O2 which is worse than useless for this issue and calling O2 (202) on the phone and after a plethora of options the automated system just hangs up on me... Can someone else suggest a solution (including changing networks if that would help) - I really need the watch with the mobile data as I have Graves' Disease and do not like to carry my phone with me when I am cyclicing. 

[MI5]

@Alipali 

It is because O2 need to remove your old watch from your account first.

All numbers to try calling on here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[VictoriaEliza]

please help me

it is coming up with code 04 

i cant contact anyone that knows what is going on.

i go to set up mobile data it says code 04

[Cleoriff]

@VictoriaEliza 

Have you already got an older Apple Watch previously attached to your account?

[VictoriaEliza]

yes i removed it from my phone and unlinked it etc.

i am currently on the live chat for the second time - first time took 90 minutes and no answer.

[MI5]

Customer service need to remove your old watch from your account @VictoriaEliza 

Calling is best Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[VictoriaEliza]

i used that number and am currently speaking to someone

he says that the only devices shown are my phone and new watch 

[MI5]

Tell him to look some more.