12-09-2017 13:29
12-09-2017 13:29
Had this message from 02 this morning , toped up £15 , but didnt get promised £10 credit ...
Is this just a way to get people to top up ?
Solved! Go to Solution.
14-09-2017 13:54
Hey @Anonymous and @MI5 & @jonsie, here's a clarification on how this one works, in case it helps clarifying things.
So after the customer receives this promotion text message from O2 and they top up the £15, it can take up to 48 hours for the extra £10 to appear. It should appear in the balance as normal, so the recipient would be aware of when it gets added.
@Anonymous can you confirm that you ended up receiving the £10 in the end?
12-09-2017 13:34
12-09-2017 14:14
12-09-2017 14:14
I don't think it ever shows on the balance. You know it's finished when it starts using other credit or allowances.
14-09-2017 13:54
Hey @Anonymous and @MI5 & @jonsie, here's a clarification on how this one works, in case it helps clarifying things.
So after the customer receives this promotion text message from O2 and they top up the £15, it can take up to 48 hours for the extra £10 to appear. It should appear in the balance as normal, so the recipient would be aware of when it gets added.
@Anonymous can you confirm that you ended up receiving the £10 in the end?