Solved: phone cut off

Lukem94 · ‎07-02-2023

hi I wonder if anyone else has this problem?

o2 have decide to stop allowing me to make calls and texts or use my data saying I need to make a payment , but my outstanding balance is 0? and I am up to date with my bill. I have been trying to get in touch with people about this and having no luck

MI5 · ‎07-02-2023

@Lukem94

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-02-2023

@Lukem94

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mark1985 · ‎08-06-2023

Iv been cut off I was on phone the other day said I'd pay me bill and phone on the 15th it's a week the day they said I'd not get cut off but I have been

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