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payment issue

bfernandopulle
Level 1: Joiner
  • 1 Posts
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Registered:

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

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pgn
Level 77: Grand Master
  • 39177 Posts
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Registered:

The funds are ringfenced by your bank in readiness for O2 to call on them, they will be returned to your account if O2 do not claim the funds within 5 to 7 days, @bfernandopulle - your bank will have more info on how long the funds will be kept before being returned.

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