payed for a contract i’m not eligible for

[oli3]

i have payed the upfront cost for a contract on a new device, however i have failed the credit check. The cost has still been charged and the money is no longer in my account

[Cleoriff · Accepted solution]

@oli3 

The upfront cost will be returned to your account within 5-7 days.

You should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2