24-06-2024 12:50
Hello
How do I reinstate my monthly airtime plan when phone is saying I am out of the minimum contract term?
I simply cant receive any one time passwords because phone says emergency calls only
Thanks
24-06-2024 12:56
Not sure what's happened to your contract. Unless you cancel, your airtime continues to roll over every month.
You need to contact O2.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)
4445 or 0344 809 0222 (PAYG)
Guide: How to find help & contact O2
Veritas Numquam Perit
24-06-2024 12:59
You move onto a rolling contract out of the minimum term @SF65 so you shouldn't have to reinstate anything (assuming your bills are up to date).
If you have been cut off then you need to get in touch with customer services - how to do so in this guide:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here