order cancelled

[Kiax12]

Hello I ordered a ipad pro before chirstmas to the o2 store but then changed my mind about the product. 

I never collected or received the item, I was told it would automatically be cancelled and I would not have to do anything. However you have taken a payment from my bank account and now emailing me with your bill is ready. I should not have been charged anything extra if anything i should be having money returned to me as i payed £35 when ordering the product £20 for the device and £15 for charger. Can you help me yo see what have gone wrong here please?

[MI5 · Accepted solution]

@Kiax12 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

or contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks