Hi. Recently had an email for o2. Telling me a payment has not been made and suggesting I will get late payment charges. But hang on o2 I pay every month on time by direct debit
When I look at my bank statement you have not even requested paymentm from my bank this month.
So I tried to call you. wich lets face it would have better luck shutting 2 people in a room who both speak two different languages and asking them to have a meaningful conversation.
When I rang up and was lucky enough to get past the automated voice asking me why I had called which then hung up on me 4 times even when i selected to discuss an urgent matter.
When I finally spoke to some one who then told me that o2 have had a system update and it turns out that any direct debits that would have been requested from bank accounts around that time have not been done and I would need to make a manual payment this month.
So in that case why has this not been made more public or any communication about it. Why is it the first I learn about it is a payment demand telling me iam going to get late payment fees. I do hope o2 that I do not get disconnected or see any late payment mark on my credit file
Oh yes the email: Can I ask o2 to update/ ammend/ re design (what ever you need to call it) these emails. The one I received was just in plain text. There was no o2 logo or indeed anything much that suggested it was not a phishing/scam email. it was only because the payment amout shown matched my bill this month that I read it. This type of email in plain text like this would have normally not have been read but would have been blocked and the email sent to the junk folder.
