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Anonymous · ‎08-10-2012

Hi there my o2 web bolt on takes out £7.50 credit eveytime i top up, and gives me free unlimited internet due to them taking this money from my credit. I have topped up recent on the 4th of september, then on the 30th of september o2 messaged me and told me i need to stay topped up (and i did) as 7.50 credit will be taken on the 4th of october. They then took the balance of 7.50 from my credit as usual, but i have not had any internet- and still don't now. Can anyone help?

MI5 · ‎08-10-2012

You would need to call CS on 4445 as this is a specific account issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-10-2012

You would need to call CS on 4445 as this is a specific account issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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