o2 Payment!

[Anonymous]

i have been an o2 customer for over 6 years and never missed a payment. due to being made redudant i had to cancel my direct debit, i have explained the situation to 3 customer service advisors. i have informed them i will reinstate my direct debit ASAP and will pay for the 1 month i have missed along with my new bill. for whatever reason they can not stop a barr going on, which i told will be instated on the 2nd.

however, i am still getting 4-5 calls and messages a day chasing payment. i dont understand why the system has not updated to recorded prior conversations where i said i cant pay until the 13th! also where is the customer loyalty of missing a 1 month payment, when a new direct debit has already been set up! i would understand if owed hundreds or maybe if i hadnt got the direct debit! but its £90!!

just needed to vent as maybe someone can explain to me why this happens!

[jonsie · Accepted solution]

The system is automated and it seems it cannot be overridden for automated texts. You would however think that the account should be checked for notes by anyone calling you from O2.