Solved: no 3g on iphone4 settings fine

Anonymous · ‎04-03-2013

so had iphone 3 could use 3g and wifi.. got iphone 4 had issues with 3g rang o2 and they did something to switch it all off??? only used wifi.. now i want 3g no one has a clue whats wrong settings fine. phone fine. tried sim back in iphone 3 and no 3g on that now?? is it my sim or number? at a loss so is gurus

MI5 · ‎04-03-2013

Sounds like it's your account that has had 3G turned off (if that's possible?). Maybe ask CS to disconnect you from the network and reset you....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-03-2013

Sounds like it's your account that has had 3G turned off (if that's possible?). Maybe ask CS to disconnect you from the network and reset you....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-03-2013

Thank you will try x

Anonymous · ‎05-03-2013

So again I'm here and no one has a clue! My phone number on any sim put in any phone will not get Internet??? Done various sim swaps put in various phone with no luck! Help please

MI5 · ‎05-03-2013

As it appears to be an account issue only CS can look into this for you. Maybe one of the guys on here will see your post and get back to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-03-2013

ring customer services and ask for data to be reprovisioned on your account.

It sound from your other thread they deprovisioned it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎05-03-2013

I think I already advised that elsewhere.....? Did you not do this yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎05-03-2013

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/no-3g-on-iphone4-settings-fine/m-p/420510

you did that is why it is best to keep posts in one thread

But use the word reprovision as they will then see the issue

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎05-03-2013

Thanks Adam.... gets confusing when using a few forums as to where you see the all the posts

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

version7point0 · ‎05-03-2013

Hi shel-84.

In addition to "provisioning" get them to double check you are not "GPRS Barred".

Hope you get it sorted.

O2

no 3g on iphone4 settings fine

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order