Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎09-03-2018

new upgrade

av upgraded my concract but on pan was 0.00 up frony cost, but from my bank accaunt av been charged 29.99????

 

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: new upgrade

[ Edited ]

@lieneYou should contact customer services and ask why you have been charged  https://www.o2.co.uk/contactus

If upgrading you may still have owed something from previous contract....We have no access to your account so it's best to check with O2 CS

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: new upgrade

Are you sure it’s not just your bill?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: new upgrade

@liene It’s either the upfront cost for the phone or your phone bill. Are you on Refresh or a standard contract? My guide here explains about o2 Refresh 

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Community Manager
Posts: 7,440
Registered: ‎18-02-2016

Re: new upgrade

Hey @liene did you speak to customer services about this unexpected charge? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature