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Level 1: Joiner
Posts: 5
Registered: ‎14-03-2015
Accepted Solution

new sim

got a new sim today. inserted it into the chosen phone. but it is just saying no service. i keep restarting it but nothing is changing?

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: new sim

You'll need to do a SIM swap or activation.
http://swapmysim.o2.co.uk/
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 49: Rootin' Tootin' 
Posts: 6,880
Registered: ‎26-03-2014

Re: new sim

the new sim needs to be activated @mrslegoloser
You need to follow the advice above to activate it.
Is it a replacement for a pay as you go (PAYG) or pay monthly (PAYM)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: new sim

Hey @mrslegoloser good advice above from our members Smiley Happy Please do let us know how you get on with this? Smiley Happy

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Level 1: Joiner
Posts: 5
Registered: ‎14-03-2015

Re: new sim

thanks for the replies! it is a pay monthly sim. we just put it into an iphone we already had. i asked on the live chat about it and they said that it can take 24 hours for it to work but its been a couple of days now. i checked the above link and it says it should start to work?

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: new sim

Call customer service and ask them to activate it.
Live chat have clearly failed to do it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: new sim

Also, is the iPhone unlocked to work on o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎14-03-2015

Re: new sim

yes, i think it is on o2

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: new sim

Give them a call to activate the sim then. It should only take a couple of hours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)