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new sim

mrslegoloser
Level 1: Joiner
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got a new sim today. inserted it into the chosen phone. but it is just saying no service. i keep restarting it but nothing is changing?

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MI5
Level 94: Supreme
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You'll need to do a SIM swap or activation.
http://swapmysim.o2.co.uk/
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 9
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MI5
Level 94: Supreme
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You'll need to do a SIM swap or activation.
http://swapmysim.o2.co.uk/
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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gmarkj
Level 59: Quartermaster
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the new sim needs to be activated @mrslegoloser
You need to follow the advice above to activate it.
Is it a replacement for a pay as you go (PAYG) or pay monthly (PAYM)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 9
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Marjo
Former Staff
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Hey @mrslegoloser good advice above from our members slight_smile Please do let us know how you get on with this? slight_smile

Message 4 of 9
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mrslegoloser
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thanks for the replies! it is a pay monthly sim. we just put it into an iphone we already had. i asked on the live chat about it and they said that it can take 24 hours for it to work but its been a couple of days now. i checked the above link and it says it should start to work?

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MI5
Level 94: Supreme
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Call customer service and ask them to activate it.
Live chat have clearly failed to do it.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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MI5
Level 94: Supreme
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Also, is the iPhone unlocked to work on o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
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mrslegoloser
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yes, i think it is on o2

Message 8 of 9
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MI5
Level 94: Supreme
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Give them a call to activate the sim then. It should only take a couple of hours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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