Good afternoon,
I contact my bank about the payment of my last bill. I made the payment trough O2 app on my phone on Friday. The bank conform that the payment is authorised but O2 haven't clamed it yet, but O2 cut off all my lines because is not payed.
I payed as require they haven't taken the money from the bank and left me without phone.
I assume will clime extra money for late payment that wasn't late but their system doesn't work.
I suppose to receive call back from O2 team 1 pm today to discus the payment and see where what went wrong, but no one call me.
I need to use what I am paying pretty expensive for same service I can have better service for chipper price, I am not mention that I am O2 customer several years already.
This case add extra disappointment from O2 service. I had case of compromise my personal O2 account from which my bank account as well.
All these points make me consider to leave O2.
