moving from payg to pay monthly

[NigelB29]

bought new apple SE and pay monthly contract with intent of moving payg number to new contract. Completed form on line to make request (twice) and followed instructions and nothing has happened and can't reach anyone at O2. Now 7 weeks since purchased new phone. Do not want to continue with payg but want to keep old number. Any ideas?

[MI5]

@NigelB29 

Try calling customer service on any of these numbers Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best.

[Cleoriff]

Hi @NigelB29 

This might help https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If not you need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005

[Marjo]

Hi @NigelB29 , how are you getting on this week? Have you made any progress with this since you last posted?

[NigelB29]

Have finally managed to fill form in again so lets see what happens in next 24 hours. Many thx for following up.