monthly tarriff

[murph]

I received an email from 02 telling me that with effect from November 2020 I would move to an 'unlimited calls' tarrif rather than my previous 300 minutes limit.  However my o2 app still indates that I have 300 minutes per month ?

[Cleoriff · Accepted solution]

Hi @murph 

If you want to double check then

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.