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Level 1: Joiner
Posts: 1
Registered: ‎08-04-2020

money taken out of my account

[ Edited ]

I have a contract with 02 which I have my monthly direct debit taken out on the 20th pcm.

I have noticed this morning on my online banking that 02 has taken £10 on 07.04.20 with the narrative


02 UK PAY & GO?


I would like an explanation why this has been taken out of my account - i am not pay as you go

I have been on the phone this morning trying to get through but because of the Coronoviras you have limited amount of staff which I appreciate but no one is available to answer my query!!!


Can some one call me please - moblie xxxxxxxxx as i have not authorised this payment and i want to no why you have done this without my permission. I am a bit concerned that this might be some form of fraud.


Thanks Gail


[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]


Posts: 84,068
Topics: 580
Solutions: 4,254
Registered: ‎04-01-2009

Re: money taken out of my account

O2 won't see our message and won't call you

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Posts: 115,825
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: money taken out of my account


Report it to your bank. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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