Solved: mobile data charges

Anonymous · ‎05-07-2015

Hello,

Even with mobile data turned off on my device, appears to be using data on my "Bolt On" package. Any ideas why this is happening?

Thanks,

Peter

MI5 · ‎05-07-2015

It can take up to 12 hours to update so that is the most likely explanation.
Also 100mb is not very much these days so will be used very quickly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-07-2015

In all honesty it can't if you have mobile data turned off.
Can you expand a bit more on your problem please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-07-2015

Not really. I noticed that my 100mb data allowance had gone down to 22mb in a short space of time without a great deal of usage. I turned mobile data off that same day and today it is down to 11mb. Perhaps there is a lag between usage and what is shown as remaining on the O2 website?

MI5 · ‎05-07-2015

It can take up to 12 hours to update so that is the most likely explanation.
Also 100mb is not very much these days so will be used very quickly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-07-2015

Thanks for the advice M15. That leaves me a bit wiser.

MI5 · ‎05-07-2015

Most phones these days also have a data counter so if you reset the counter when your allowance starts you can monitor it more accurately on the phone itself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-07-2015

Data usually updates at midnight each day so even after switching off mobile data it would still update the same night in My O2.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

mobile data charges

Leaving O2

Contract

Sony Xperia 1 VII

bill

Use of phone in Australia and contract