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lost phone, bad customer service

Imveryfrustrate
Level 1: Joiner
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Lost my phone about 3 days ago, contacted O2 immeidately and made a claim, they told me they would message me within 2 working days. Its been almost 3 and i havent recieved a reply. I keep being told to call them but I dont have a phone and I also am at work the hours their landline is open. I feel like this a lose lose situation and I am not being heard. When dming them on twitter i was told to call, why set up twitter support if you will just direct customers to the phone when they have lost it. 

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Cleoriff
Level 94: Supreme
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@Imveryfrustrate 

If you followed the info in this guide Guide: Lost or Stolen O2 Device? - How to Report it then I can't see why there is any delay. I will tag one of our account advisors to the post and se what help is on offer

@O2Lisaare you able to help @Imveryfrustrate?

*The Game Is On*

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Message 2 of 6
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Imveryfrustrate
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I have 100% followed the guide to a lost or stolen device and there is still a delay and unable to contact o2 without calling

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O2Lisa
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Morning all, of course @Cleoriff thanks for the tag smiling

So sorry to hear this @Imveryfrustrate, I'll message you privately and look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 4 of 6
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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa smiling

*The Game Is On*

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Message 5 of 6
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O2Lisa
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You're welcome @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 6 of 6
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