Solved: keep existing number while changing SIM card size

Anonymous · ‎13-12-2017

my new phone requires nano SIM. how can I keep existing number on new nano card. done the text swap thing and still nothing

Bambino · ‎13-12-2017

@Anonymous Have you switched your phone off and back on again? How long ago did you do the swap? It can take 24 hours for it to register on the system.

I DO NOT WORK FOR O2

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Bambino · ‎13-12-2017

@Anonymous Have you switched your phone off and back on again? How long ago did you do the swap? It can take 24 hours for it to register on the system.

I DO NOT WORK FOR O2

Anonymous · ‎13-12-2017

switched it off didn't work. about 3hrs ago now. my new nano may not be activated. says emergency calls only

jonsie · ‎13-12-2017

Has your old sim lost service yet?

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Anonymous · ‎13-12-2017

no

jonsie · ‎13-12-2017

Then do the swap again or use the form

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-12-2017

try it now.
do I need to activate new nano SIM first

Anonymous · ‎13-12-2017

looks like I gotta wait longer. just tried doing it again and had text saying it's currently in process. thanks all for help👍

MI5 · ‎13-12-2017

It won’t start until tomorrow.
Once your old sim switches off reboot the phone with the new sim in every half hour.
It may take upto 4 hours to come online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-12-2017

They must be busy. Hope they sort soon 🍀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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