iTunes charges

[John5]

Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

[Bambino]

@John5  This is not O2. This is a customer community. No one here has access to anyone else's account. You need to speak to customer service in the morning. 8-8.30 am is the best time to call to avoid a long wait on hold.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[MI5 · Accepted solution]

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@John5 wrote:
Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

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@John5 

Certain items and payments are excluded from spend caps:

Excluded.

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £4.99 per day.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

Guide: Spend caps on O2