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iPhone XR sound not working during the call

John37
Level 1: Joiner
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on ‎19-02-2021 21:24

on ‎19-02-2021 21:24

During a call, I am having difficulty hearing my callers. The volume is as high as it can go. I’ve cleaned the phone and finally reset it completely. Still there is a lack of volume.
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MI5
Level 94: Supreme
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on ‎19-02-2021 21:30

on ‎19-02-2021 21:30

@John37 

Get Apple to run a diagnostic check on it. 

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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