My wife’s iPhone 7 will not enable on WiFi calling. I’ve been through the same loop with O2 at least 6 times and have visited their local store, all to no avail. It’s really frustrating as we have no O2 mobile signal at home and my wife is not getting any value for her £26 per month fee.
Here’s the symptoms:
We go through the process of enabling WiFi calling on the iPhone settings only to told at the end by a pop up that WiFi Calling needs to be enabled on the account.
We engage O2 customer support who tell us that they will turn on WiFi calling and then it will work within the next 24 hours and to keep turning the phone off and on.
24 hours comes and go. 24 days come and go but still the same.
There is one suspicious issue that I have tried to tell O2 that my be blocking the enablement and that is revealed on the iPhone App MyO2. If I select View all settings on the bottom of the first page of the App and then select Device Connection, the app loads the data for a previous phone of my wife’s, a Nokia Lucia 630.
Now this device would not support WiFi calling so O2, could it be this that continually blocks the WiFi calling setting on the account?
Please help as, as I say, we are paying £26 per month since November last year and cannot make or receive calls from home.
