iPhone 13 no calls or texts

[LucysDad]

Hoping someone can help me on this page. I’ve recently moved across to o2, and got a pay monthly sim. I’ve got an iPhone 13 Promax, and since fitting the SIM card I can’t receive calls or texts at all. I’ve ported my old number over, and according to o2 my account is all up and running. Although I can’t receive calls or texts. I’ve reset the phone, been into my local o2 store twice, keep being told to wait 24hrs, everything has been checked, it’s almost been a week now of waiting. The local store even changed done a sim swap, it’s still not working. Has anyone got any ideas please? 

[gmarkj]

Can  you make calls and send texts @LucysDad ?

Was the phone a new contract with o2? It might be there is a bar on the phone (applied while it is delivered) and which is meant to be removed once confirmed it has arrived.

As you have been struggling, I'll mention the community advisors to see if they can help.

Can you assist please @O2Georgina @O2Lisa ?

[O2Lisa]

Morning all, thanks for the tag @gmarkj 😊

@LucysDad I’ll message you privately and look in to this for you.

[LucysDad]

Cant receive any texts or incoming calls. Sim is a 12 month pay monthly contract. Messaging was blocked from my account, and after visiting my local o2 store it was removed. Visited them again yesterday, and the store done a sim swap. Still not working. Very frustrating